Help with NivAk Technologies apps.
Find answers to common app problems, installation and update questions, privacy and data topics, or contact NivAk Technologies when you need additional support.
What do you need help with?
Choose a support area to find the most relevant information.
App Problems
Help with crashes, freezes, slow performance, loading problems and unexpected app behaviour.
View troubleshooting → 02Installation & Updates
Find help with installing apps, updating releases and accessing supported testing versions.
View installation help → 03Privacy & Data
Learn about privacy information, app data and available data-management options.
View privacy help →Troubleshooting common app problems.
What should I do if an app crashes or freezes?
Close and reopen the app, restart your device and confirm that you are using the latest available app version. If the problem continues, contact support with the app name and details about the issue.
Why is an app running slowly?
Restart the app and device, close unnecessary background apps and confirm that enough storage and memory are available. Updating Android and the application may also help.
Why is an online feature not working?
Check your internet connection and try again. Availability can also depend on the app version, supported services, region or other feature-specific requirements.
What should I include when reporting an issue?
Include the app name, device model, Android version, app version and a clear description of what happened. Screenshots can also be useful when they help explain the problem.
Installing and keeping apps up to date.
How do I install a NivAk Technologies app?
Released NivAk Technologies Android apps can be installed through their available Google Play listings. Visit Apps & Games to see the current product portfolio and available store links.
How do I update an app?
Open Google Play, locate the application and install any available update. Keeping apps updated helps ensure that you receive current fixes, improvements and supported features.
Why can I not access a testing version?
Testing releases may only be available to approved testers using an eligible Google account. Access requirements can vary depending on the testing program for the application.
Understand and manage app information.
Where is app data stored?
Data storage differs between applications. Some information may be stored locally on your device, while supported online features may use external services. Check the Privacy Policy for the specific application for details.
How can I delete local app data?
Android provides controls for clearing locally stored application data through the device's app and storage settings. Clearing app data may permanently remove locally stored information.
Where can I find an app's Privacy Policy?
App-specific privacy, terms and data-deletion information is available through the relevant application pages and links provided inside supported apps.
What if I need additional help with my data?
Review the privacy information for the relevant application first. If you still need assistance, contact NivAk Technologies support and include the name of the application.
Still need help?
Send us the app name, a description of the issue, your device information and screenshots when helpful.
support@nivak-technologies.com